Investigation ¿ evaluation: cook was informed on 02/04/2020 of an incident involving a ncircle tipless stone extractor (ntse-030115-udh).The device reportedly had a basket that would not open and close before use during a rigid urs procedure on (b)(6) 2020.Another ntse-030115-udh device was used to complete the procedure.The patient reportedly experienced no additional harm as a result of the issue.A visual inspection and functional testing of the returned device was conducted.A document-based investigation was also performed including a review of complaint history, device history record, the instructions for use, drawing, manufacturing instructions, specifications, and quality control data.One ncircle tipless stone extractor was returned for investigation.Visual inspection of the returned device noted the handle was in the closed position, and the basket formation was in the open position.The mlla (male luer lock adapter) and collet knob were tight and secure.The polyethylene terephthalate tubing [pett] measured 2.6 cm in length.There were no kinks in the basket sheath.The basket formation does not retract into the basket sheath when the handle was actuated.When the handle is in the open position, 2cm of the coil assembly was exposed.Functional testing determined the handle actuated the coil assembly.The handles was disassembled.Further visual examination noted the support sheath and basket sheath were detached.There was minimal glue on the basket sheath.The basket formation could be manually activated.A review of the device history record (dhr) found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other related complaints from the lot have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: precaution: enclose the device in the sheath before removing from the tray/holder.Precaution: do not use excessive force to manipulate this device.Damage to the device may occur.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The returned device was found to have a basket that was opened and could not be closed.The basket sheath and blue support sheath were separated.The two sheaths are glued together during manufacturing.Glue residue was found on the basket sheath, indicating proper manufacturing.The cause for the separated sheaths could not be determined.The provided information stated the issue occurred before patient contact.It is possible the device was damaged during unpacking and/or subsequent handling.There is not enough evidence to make a conclusion as to the cause of the damage.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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