A user facility biomedical technician (biomed) reported that a 2008t machine experienced a low flow error in dialysis mode.Upon follow up with the biomed, it was reported that the issue was resolved by replacing four balancing chamber valves.During the repair, the biomed noted that one of the balancing chamber valves was bulging and cracked open on the side.The biomed stated there was a large bulge of melted plastic stuck to the outside of the valve.There was no report of a burning smell, sparks, or flames.The used parts were discarded, and therefore, not available to be returned for evaluation.Photo evidence of the damage could not be provided upon request.No damage was identified on any other components.The biomed confirmed there was no previous history of the machine failing the electrical leakage test.After completing the repair, the biomed confirmed that the machine was returned to service.There was no patient involvement associated with the reported event.
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Plant investigation: no parts were returned to the manufacturer for physical evaluation.Additionally, no on-site evaluation was performed by a fresenius field service technician (fst).A records review was performed on the reported serial number.An investigation of the device manufacturing records was conducted by the manufacturer.There were no non-conformances, or any associated rework identified during the manufacturing process which could be related to the reported event.In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.The investigation into the cause of the reported problem was not able to be confirmed.A definitive conclusion regarding the complaint incident cannot be reached without a physical examination of the complaint device.
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