Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: a complaint history check was performed and this is the 1st related complaint for glucose level on lot # 8043915.No samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.A review of the device history record was completed for batch# 8043915.All inspections were performed per the applicable operations qc specifications.There was one (1) notification [200745125] notification noted that did not pertain to the complaint.There was one (1) notification [200743168] noted for ink splatters.Root cause description: root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
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