H6: ec method code desc - 5: communication/interviews (4111).Investigation - evaluation: cook was informed on 11feb2020 of an incident involving two cook silicone balloon hysterosalpingography injection catheters.As reported, the balloons were able to be inflated prior to use.Upon examination the syringe was inserted but unable to reach the valve to deflate.The procedures were successfully completed using other new cook hsg catheters.No adverse events were reported.A visual inspection and functional testing of the returned device was conducted.A document-based investigation was also performed including a review of complaint history, device history record, drawing, the instructions for use, specifications, and quality control data.Visual examination confirmed the complainant returned two cook silicone balloon hysterosalpingography injection catheters.Functional testing determined that both balloons inflated and deflated without difficulty.Although, during re-inflation of one of the balloons, the balloon burst.A review of the device history record (dhr) found no non-conformances related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other related complaints from the lot have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.The instructions for use (ifu), provides the following information to the user related to the reported failure mode: how supplied "upon removal from the package, inspect the product to ensure no damage has occurred." a review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The reported failure could not be replicated using the returned devices.Cook could not confirm the complaint.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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