The product was returned for analysis and the reported damage was observed.Photo review: the returned pictures show multiple iols.The photo for the serial number reported in this file shows a lens in the iol case.The lens appears to be pressed down into well area of the lens case base and appears to be damaged/deformed.Additional observations were as follows: iol returned positioned incorrectly in the iol case.Solution is dried on the iol.One haptic tip is broken/torn and not returned.The optic is cracked/fractured and scratched/marked-rejectable.We are unable to determine the root cause for the reported complaint "defective".The returned iol shows evidence of possible handling by the customer due to the presence of solution and how it was returned positioned incorrectly in the iol case.In addition to this, all iols are 100% cosmetically inspected as per approved manufacturing procedures and the observed lens damage would not meet our current release criteria.Based on these investigation findings, we are unable to verify that the damage was present when opened and if the iol contributed to the event.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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