Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Additional narrative: udi: (b)(4).Investigation summary = > the device was received and evaluated at the service center.The reported complaint from the customer that the camera head did not work was confirmed.The device was tested and found that it does not power up.Also the camera head did not recognize the accessory device connected to it.The device was deemed non-repairable, so the repair was declined and the device was placed into long term hold.Given the information provided we cannot discern a definitive root cause for the identified failures.A manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history lot = > a manufacturing record evaluation was performed for the finished device (serial number : (b)(4)), and no non-conformances were identified.
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It was reported by the sales rep that during an unspecified surgical procedure, it was observed that the camera head device did not work.The sales rep tried repeatedly plugging and unplugging without success.A new camera head was used and it worked normally.No patient consequences or surgical delay reported.There were no reports of injuries, medical intervention or prolonged hospitalization.During in-house engineering evaluation, it was determined that the device did not power up when tested.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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