Additional information provided in h.3., and h.10.The product was not returned for analysis.Photo evaluation: the returned picture appears to show an implanted iol.The iol appears to be damaged/broken into several pieces.Additional information: the complainant states the use of company viscoelastic which is not qualified to be used with the associated iol/company/cartridge combination.Based on our observation of the attached photo, the lens appears to be implanted in the eye and appears to be damaged/broken into several pieces.Based on the information provided by the customer, the most likely root cause is failure to follow dfu, as the surgeon states the use of non-qualified viscoelastic.Due to differing material properties, the use of a non-qualified viscoelastic may result in delivery issues and/or damage.All product and batch history records are quality reviewed prior to product release.The manufacturer internal reference number is: (b)(4).
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