(b)(4).Report source, foreign - event occurred in (b)(6).Customer has indicated that the product will not be returned to zimmer biomet for investigation, as it remains implanted.Postal code: (b)(6).The investigation is in process.Once the investigation has been completed, a follow-up mdr will be submitted.
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(b)(4).G3: report source, foreign - event occurred in united kingdom.The product has not been returned to biomet for evaluation, therefore, a thorough investigation has not been possible.Product remains implanted.The reported event has been determined to be a coob.The event reports a product mix up (the label does not match the device).This was not identified following surgery.No harm has been reported, however, the incorrect implant has been implanted.Only a photograph of the label has been provided, however, visual inspection of the photographs provided through another complaint ((b)(4)) confirm a commingle has occurred.Ph-2020-00034 has been raised to hold product affected by the issue.Issue evaluation ie-11715 has been raised to further investigate the issue.Health hazard evaluation (determination) hhed-2020-0082 was raised which was escalated to hhe-2020-0040.A review of manufacturing history records do not show any abnormalities or deviations.A review of complaint history search for past 3 years has found 11 similar complaint with same item, including this complaint ((b)(4)).Risk assessment: risk assessment has been conducted as part of the investigation undertaken in hhe-2020-00040 which has resulted in a field safety corrective action being initiated due to a confirmed manufacturing comingle at zb valencia.Risk assessment summary: pfmea #13 boxing and labeling rev.2 consulted and potential failure mode incorrect inserts selected: potential effect(s) of failure: insert not match with part/customer complaint.Potential causes: operator obtain incorrect material.Severity: 4 critical.No further action needed on this complaint - the fsca will remove product from the field and no need to re-open complaint for further investigation on return of the product.Corrective action taken: issue evaluation ie-11715 has been raised to further investigate the issue.Preventive action taken: issue evaluation ie-11715 has been raised to further investigate the issue.If any additional information becomes available, then the complaint will be reopened and investigated thoroughly.
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