Needle driver not working great during case.
Then was not able to remove instrument from arm.
No tissue stuck in grasper even with the "key" 1 life left manufacturer response for xi/x mega sutrecut needle driver, xi/x mega sutrecut needle driver (per site reporter).
Intuitive has received the part associated with this complaint and completed investigations.
Failure analysis investigations replicated/confirmed the customer reported complaint "was not able to remove instrument from arm" clarification, the instrument was found to have an input disk broken.
Input disk 7 was found completely detached from the base of the housing.
Improper cleaning during reprocessing most commonly causes this failure.
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