A steris service technician arrived onsite following the reported event to inspect the transfer carriage.No issue with the function or operation of the transfer carriage was identified.No repairs were required; the unit was returned to service.Upon discussion with user facility personnel, the technician determined the transfer carriage was being overloaded, resulting in it to be more difficult to move and the reported event to occur.The technician counseled the user facility personnel on the importance of assuring the carriages are not overloaded.No additional issues have been reported.
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