ALCON RESEARCH, LLC - ALCON PRECISION DEVICE MONARCH III IOL DELIVERY SYSTEM, INJECTOR; LENS, GUIDE, INTRAOCULAR
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Model Number III |
Device Problem
Device Slipped (1584)
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Patient Problem
No Patient Involvement (2645)
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Event Date 01/30/2020 |
Event Type
malfunction
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Manufacturer Narrative
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A sample device was not returned for analysis.Complaint history and product history record could not be reviewed because the reporting facility did not provide a valid lot number or any identification traceable to the manufacturing documentation.Root cause has not been identified.The manufacturer internal reference number is: (b)(4).
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Event Description
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A facility representative reported on a note that during an intraocular lens (iol) implant procedure, the lens was placed in the injector and when advanced, the plunger slid over the lens.The doctor was concerned about the iol being scratched and was disposed of.The procedure was completed with a backup lens.There was no patient contact.
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Manufacturer Narrative
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Final product evaluation: a sample was not received at the manufacturing site for evaluation for the report of plunger when advanced to deploy slid over to iol and scratched lens; therefore, the condition of the product could not be verified.No lot number was identified with this complaint; therefore, a device history record review could not be conducted.A photo attached to the parent complaint was reviewed by the investigation site.The photo shows three labels with the same product and lot number as reported and a handwriting post-it with the reported event.The reported event cannot be confirmed on the photo attached.Root cause: a sample was not received at the manufacturing site and no lot information was provided; therefore, the root cause for the customer complaint issue cannot be determined.Additional information provided in h.3., h.6.And h.10.The manufacturer internal reference number is: (b)(4).
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