Age/date of birth: unknown/ not provided.If implanted, give date: not applicable, as product is not an implantable device.If explanted, give date: not applicable, as product is not an implantable device.Device evaluation: the complaint product was received in march 19, 2020.Visual inspection performed under microscope.The lens was received too, and it was stuck in the cartridge.A small amount of lubricating material residues can be observed in the cartridge.No damaged/defect was observed in the cartridge, it looks in good condition.The lens was not removing from the cartridge because removing it could cause damage to the lens and/or haptics.Due to the condition in which the sample returned the reported issue could not be verified, and product quality deficiency could not be determined.Manufacturing record review: the manufacturing process record was evaluated and revealed that the product was manufactured and released according to specifications.A search revealed that no additional complaints were received from this production order.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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