The customer reported via phone call that they experienced a high blood glucose level of 578 mg/dl.The customer experienced symptoms such as nausea, vomiting and a rash.The customer treated the high blood glucose with the insulin pump.Customer also stated they had cancer and parkinsons.The stated they were getting chemo before high blood glucose event.The customer reported having issues with the insulin pump leading to the high blood glucose that included connecting to their meter.Troubleshooting was provided.The customer was not able to connect to meter because they were in airplane mode.The insulin pump will return for analysis.
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