The device used in treatment was not returned for evaluation.A relationship between the reported event and the device could not be established.As the product was not returned physical inspections and evaluations could not be undertaken.Images provided confirmed the part and lot numbers.Review of the manufacturing records found: no issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.Review of complaint history found further similar instances.At this time there are no indications to suspect that the device failed to meet manufacturing specifications upon release into distribution.The investigation into your complaint is now complete and has been recorded as: insufficient information to determine root cause.Potential causes for the issue experienced are: low adhesion may be caused by adhesion levels of the raw material used to make the film of this dressing.There are various controls in place during the manufacturing process of both the raw material and the dressing to identify when the adhesion is not in acceptable range, as per the product specification.There are also regular tests carried out to monitor the finished product.- as with all adhesive products, the skin must be thoroughly cleaned and dried prior to application.If there is any moisture on the skin the adhesive properties of the film may be compromised.As no manufacturing, material or design issues were identified, no further investigation or additional actions are required at this time.
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