Product complaint #: (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device was not working was confirmed.It was found that the motor was noisy during operation and that there was a short circuit in the motor cable.Also the resistance value of the keypad of the handcontrol set was out of specifications.The motor, motor cable and the handcontrol set were replaced and the device was cleaned, tested and found to be fully functional.Fluid ingress is one possible cause which may have damaged the motor and motor cable, causing the noisy operation and short circuit respectively.However, given the information provided we cannot discern a definitive root cause for the defective keypad of the handcontrol set.A manufacturing record evaluation was performed for the finished device (serial number: (b)(4)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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