Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device revealed cracked and chipped beading, scratches on the handle, bite marks on the shaft, damage to the i-tube, sheath, window, tip shells, flex link, and oil separation in the window.The extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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