Product complaint # (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: the device was received and evaluated at the service center.The reported complaint that the device had a damaged connector was confirmed.It was further found during testing that the device displayed the live video intermittently.The device was however found to be irreparable and was sent back without repair as per the instructions from the customer.The damaged connector is responsible for the intermittent operation of the device.The device manufacturing history record for catalog #242401, sn : (b)(4) indicates 9 devices were manufactured with the work order and accepted into final stock in (b)(6) 2019 with no reported discrepancies.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.(b)(4).
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