Plant investigation: no parts were returned to the manufacturer for physical evaluation.
Additionally, no on-site evaluation was performed by a fresenius field service technician (fst).
A records review was performed on the reported serial number.
An investigation of the device manufacturing records was conducted by the manufacturer.
There were no non-conformances, or any associated rework identified during the manufacturing process which could be related to the reported event.
In addition, the device history record (dhr) review confirmed the results of the in-progress and final quality control (qc) testing met all requirements.
The investigation into the cause of the reported problem was not able to be confirmed.
A definitive conclusion regarding the complaint incident cannot be reached without a physical examination of the complaint device.
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A user facility biomedical technician (bmt) reported to technical support (ts) that a 2008k2 hemodialysis machine experienced a saline bag backfilling problem during priming.
The ts representative advised the bmt to add the air separator adapter board kit, and to potentially replace the air separator if necessary.
There was no indication of patient involvement being associated with the reported event.
Multiple attempts were made to gather additional event details from the bmt, and to date, no further information could be obtained.
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