It was reported that prior to the case starting, after handpiece calibration, the drill would not home, an error appeared indicating that there was a homing failure.
All components were checked in order to know if they are correctly assembled but the error persisted.
The handpiece was opened but it was not possible to move the gears.
The handpiece was replaced to continue with the case normally.
No surgical delay or patient injury was reported.
Results of the investigation have concluded that the snaplock assembly was damaged, which makes it a reportable event.
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