It was reported that relevant idb was installed for australia and enabled tka on the brand new unit with no issues.Switched on the unit to the error message "pfs control hardware failure (errcode = 40000000000)." checked all physical usb connections to the corvalent pc, checked the power switch on the siu, reinstalled the application software, recalibrated the touch screen, reinstalled the implant database, enabled tka and reinstalled the language pack to no avail.
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H10: the device, intended to be used during treatment, was returned for investigation.Functional inspection of the returned siu found that the device received a 40000000000 error message when powered on.This confirms the fuse in the siu was blown.The device history record for this device was reviewed and found to pass all inspection tests.Therefore, the reported product met manufacturing specifications prior to being released for distribution.A complaint history review found similar reports of the issue.This issue will continue to be monitored.There has been a corrective action opened to address this issue and it is being further investigated.The relationship of the device and the reported event has been established.The error message was caused by a blown fuse in the siu.The root cause of the reported event was due to electrical component failure.
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