H10 h3, h6: the device was used in treatment and the user received an error message for the infrared camera, during the registration process.It was also noted that the system was very slow.The camera was returned for investigation.Dhr review found that no conditions which could contribute to the reported event were identified.This information is reasonably suggesting that the device met the specifications at the date when it was released to the distribution.A complaint history found similar reports, this issue will continue to be monitored.The investigation confirmed there was a relationship established between the reported event and the device.The device was returned and investigated for initial investigation.After reviewing the log files, it was found that the error message that appeared is indicative of an illuminator hardware fault.The illuminator leds on the camera can go bad over time and they can cause floating dead zones in the camera view.The returned camera was connected to the ndi configure software - it was found that there was an illuminator hardware fault and that the camera needs to be returned for service.The camera was sent back to the oem for service.The malfunction is most probably due to supplier / raw material fault.
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