It was reported that during the pre-inspection of the handpiece before the case, it was noticed that the stabilizing rubber component that interfaces with the snaplock and worm screw had disassociated from the snaplock.The handpiece was replaced to continue with the case.The device was not being used with a patient during the event.Results of the investigation have concluded that the snaplock assembly was broken, which makes it a reportable event.
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H10 h3, h6: the navio handpiece, intended for use in treatment, had a handpiece error during cut mode prior to a procedure.The navio handpiece was returned for further evaluation and the initial visual/functional inspection was performed, which confirmed the reported event.The log files indicate a jam detection of the navio handpiece.Evaluation of the returned handpiece showed that the lead screw was damaged and caused the jam in the handpiece.The navio system checks for jam detection and accurately recognized the problem, stopping the procedure with an error.The root cause of this issue was found to be supplier / raw material fault.A device history record review found the device met all manufacturing specifications during release for distribution.A complaint history review found similar reports.
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