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U.S. Department of Health and Human Services

Class 2 Device Recall iConnect Access

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 Class 2 Device Recall iConnect Accesssee related information
Date Initiated by FirmMay 25, 2016
Create DateNovember 17, 2016
Recall Status1 Terminated 3 on August 28, 2019
Recall NumberZ-0611-2017
Recall Event ID 75497
510(K)NumberK092915 
Product Classification System, image processing, radiological - Product Code LLZ
ProductiConnect Access software. The firm name on the label is Merge Healthcare, Hartland, WI.
Code Information Versions 3.0.1, 3.1, and 3.2
Recalling Firm/
Manufacturer
Merge Healthcare, Inc.
900 Walnut Ridge Dr
Hartland WI 53029-8347
For Additional Information ContactMerge Service and Support
877-741-5369
Manufacturer Reason
for Recall
Software displayed incorrect prior reports in the viewport area, only when more than one prior study (2 or more) was viewed.
FDA Determined
Cause 2
Software design
ActionThe recalling firm issued a notification letter dated 1/27/2016 via email or via certified mail if the firm did not have an email address for the customer. Nonresponders were issued a second letter dated 5/25/2016 on 5/26/2016.
Quantity in Commerce60 sites potentially have the affected versions
DistributionDistribution was made to medical facilities nationwide. Foreign distribution was also made.
Total Product Life CycleTPLC Device Report

1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.
510(K) Database510(K)s with Product Code = LLZ
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