Class 2 Device Recall Waterpik SonicFusion Professional

• Date Initiated by Firm: July 02, 2018
• Create Date: August 08, 2018
• Recall Status: Terminated on May 24, 2022
• Recall Number: Z-2734-2018
• Recall Event ID: 80474
• Product Classification: Pick, massaging - Product Code JET
• Product: Waterpik Sonic-Fusion Professional, Model: SF-02 Product Usage: The device is composed of a unit base and an oral irrigator/ battery operated brush power handle. The device provides a pulsating stream of potable water and/or powered toothbrush action to remove plaque and food particles from between the teeth and below the gum line. The power handle can also function as a rechargeable battery powered mechanical toothbrush.
• Code Information: Serial #: SF02 17 06 01 through SF02 18 06 28
• Recalling Firm/ Manufacturer: Water Pik, Inc.; 1730 East Prospect Road; Fort Collins CO 80553-0001
• For Additional Information Contact: Teresa Ricketts; 970-221-7010
• Manufacturer Reason for Recall: Charging base may overheat with localized melting and sparking, possibly causing fire, shock or burns.
• FDA Determined Cause: Under Investigation by firm
• Action: On 07/02/2018, the firm sent customers an Urgent Medical Device Recall notice. Customers were instructed to stop using affected devices, immediately unplug the units, and to return these devices using firm-provided prepaid return labels. For questions, consumers should call 1-800-674-7718 from 7:00 a.m. to 5:00 p.m. MDT, Monday through Friday. On 07/05/2018, Urgent Medical Device Recall notices were mailed to all customers via overnight mail. On 07/13/2018, the firm issued a press release, which also stated to call 1-800-674-7718 to receive a product return kit. Customers were encouraged to report adverse events to MedWatch via http://www.fda.gov/MedWatch/report.htm (online), http://www.fda.gov/MedWatch/getforms.htm (mail), 1-800-332-1088 (phone), or 1-800-FDA-0178 (fax).
• Quantity in Commerce: 3797
• Distribution: U.S. Nationwide Distribution in the states of TX, KY, WA, NY, VA, CA, NC, IA, MA, OR, OH, GA, NV, CT, IL, SC, PA, MD, IN, WV, ND, MS, CO, AZ, WI, KS, FL, HI, OK, VT, MO, ID, RI, MN, MI, AR, LA, TN, DC, NJ, NH, NE, AL, UT, ME, NM, AK, DE, SD, MT, WY and country of Canada
• Total Product Life Cycle: TPLC Device Report

¹ A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
² Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
³ For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.