Date Initiated by Firm | October 09, 2023 |
Date Posted | November 16, 2023 |
Recall Status1 |
Open3, Classified |
Recall Number | Z-0319-2024 |
Recall Event ID |
93362 |
510(K)Number | K212875 |
Product Classification |
System, x-ray, tomography, computed - Product Code JAK
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Product | Spectral CT on Rails, Software Version 5.1.0, Model Number 728334 |
Code Information |
UDI-DI: 00884838103627;
Lot Code: 1005 |
Recalling Firm/ Manufacturer |
Philips North America 222 Jacobs St Cambridge MA 02141-2296
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For Additional Information Contact | Philips Customer Care Solutions Center 800-722-9377 |
Manufacturer Reason for Recall | This recall is part of a 2-issue recall for the same system. When using the IVC needle position button, on the IVC control box during a series of scans, the plan box may not move to the desired needle position. This issue could result in the gantry moving to a location the operator does not expect. If this occurs, it presents a risk that the scan could occur at an incorrect location, or that the unintended motion of the gantry could cause a collision with the user or needle.
The other part of the recall involves a software crash when the CCT foot pedal is activated (as described in RES ID93363). |
FDA Determined Cause 2 | Under Investigation by firm |
Action | An URGENT Medical Device Correction notification letter dated 10/9/23 was sent to customers.
Actions that should be taken by the customer / user in order to prevent risks for patients or users Below are short-term precautions to take until the permanent solution is installed.
Remain vigilant and confirm gantry position during procedures. Review the Emergency Stop Procedure and Collision Prevention Guidelines provided in Section 6: Working with Specialized Exams of the IFU.
Actions planned by Philips to correct the problem
Philips will contact you to schedule a time for a Philips Field Service Engineer (FSE) to visit your site and install the software update (FCO 72800805) to resolve the issue.
Please be assured that maintaining a high level of safety and quality is our highest priority. If you need any further information or support concerning this issue, please contact the Customer Care Solutions Center (1-800-722-9377). |
Quantity in Commerce | 1 unit |
Distribution | US Nationwide distribution in the state of MN. |
Total Product Life Cycle | TPLC Device Report |
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1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls. 2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall. 3 The manufacturer has initiated the recall and not all products have been corrected or removed. This record will be updated as the status changes.
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510(K) Database | 510(K)s with Product Code = JAK
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