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U.S. Department of Health and Human Services

Class 2 Device Recall Syngo Imaging XS

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 Class 2 Device Recall Syngo Imaging XSsee related information
Date Initiated by FirmSeptember 30, 2009
Date PostedNovember 10, 2009
Recall Status1 Terminated 3 on July 05, 2012
Recall NumberZ-0174-2010
Recall Event ID 53564
510(K)NumberK082430 
Product Classification System, Image Processing, Radiological - Product Code LLZ
ProductSyngo Imaging XS VA60 and VA70 in combination with a NAS or HSM license
Code Information Model number 7502029 - serial number 14086 and Model number 10496279 - serial number 1418
Recalling Firm/
Manufacturer		 Siemens Medical Solutions USA, Inc
51 Valley Stream Pkwy
Malvern PA 19355
For Additional Information ContactCustomer Service
610-219-6300
Manufacturer Reason
for Recall		Incomplete amount of image data; specifically, The image count in the series table of the online and archive database will display the full amount of images received at the Syngo Imaging XS as archived. However, the zip file on the NAS or HSM will contain fewer images-those which have been archived until the time of the error/interruption.
FDA Determined
Cause 2		Software design
ActionThe recalling firm issued a "Customer Safety Advisory Notice" dated 9/14/09 to all affected customers via Update Instructions IM101/09/S. The notice informs the customer of the potential issue and provides instructions to avoid its occurrence. Questions regarding this issue are directed to the local SIEMENS Uptime Service Center.
Quantity in Commerce2 units
DistributionThe product was shipped to medical facilities in NY and OH
Total Product Life CycleTPLC Device Report
1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.
510(K) Database510(K)s with Product Code = LLZ
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