Class 2 Device Recall Orthoralix 8500 DDE Panoramic Dental XRay System

• Date Initiated by Firm: December 21, 2010
• Date Posted: February 18, 2011
• Recall Status: Terminated on November 09, 2011
• Recall Number: Z-1373-2011
• Recall Event ID: 57502
• 510(K)Number: K050255
• Product Classification: Unit, x-ray, extraoral with timer - Product Code EHD
• Product: Orthoralix 8500 DDE Panoramic Dental X-Ray System; Extraoral x-ray unit with timer; Gendex Dental Systems, Des Plaines, IL 60018; part number 110-0234G1 (domestic) and 110-0234G3 (international) The Orthoralix 8500 DDE Panoramic Dental X-Ray System is used as an extraoral source of x-rays for imaging of the dento-maxillofacial area.
• Code Information: a) North American units manufactured between 12/4/09 and 5/16/10 and had a working AEC button, but the manual stated that it was disabled: serial numbers 1863844, 1950710, 1950714, 1954576, 1954577, 1954578, 1954579, 1954581, 1954582, 1954583, 1954584, 1954585, 1954587, 1954589, 1954590, 1954591, 1954593, 1954598, 1954599, 1954600, 1954601, 1954603, 1954605, 1954606, 1954607, 1954614, 1954616, 1954617, 1954618, 1954619, 1954622, 1954623, 1954625, 1954626, 1954627, 1954628, 1954629, 1954630, 1954631, 1954632, 1954633, 1954634, 1954635, 1954637, 1954638, 1954639, 1954640, 1954641, 1954642, 1954643, 1954644, 1954645, 1954646, 1954647, 1954648, 1954649, 1954650, 1954651, 1954652, 1954653, 1954654, 1954656, 1954657, 1954658, 1954659, 1954660, 1954661, 1954662, 1954664, 1954665, 1954666, 1954667, 1954668, 1954669, 1954670, 1954673, 1954674, 1954675, 1957474, 1957926, 1957927, 1957929, 1957930, 1957931, 1957932, 1957933, 1957934, 1957935, 1957936, 1957937, 1957940, 1957941, 1957942, 1957943, 1957944, 1957945, 1957946, 1957947, 1957948, 1957949, 1957950, 1957951, 1957952, 1957953, 1957955, 1957956, 1957959, 1957960, 1957963, 1957966, 1957967, 1957968, 1957973, 1957977, 1957978, 1957980, 1957982, 1957983, 1957983, 1957986, 1957987, 1957988, 1957989, 1957991, 1957994, 1957997, 1957998, 1957999, 1958000, 1958003, 1958004, 1958005, 1958006, 1958007, 1958010, 1958011, 1958012, 1958013, 1958014, 1958015, 1958016, 1958017, 1958018, 1958020, 1958021, 1958022, 1958024, 1958025, 1960071, 1960072, 1960073, 1960074, 1961209, 1961210, 1961218, 1961219, 1961226, 1961231, 1961233, 1961234, 1961236, 1961237, 1961243, 1961244, 1961246, 1961247, 1961248, 1961250, 1961253, 1961255, 1961256, 1961257, 1961258, 1961261, 1961263, 1961264, 1961267, 1961268, 1961269, 1961270, 1961271, 1961272, 1961273, 1961274, 1961275, 1961279, 1961280, 1961283, 1961288, 1961289, 1961290, 1961291, 1961293, 1961294, 1961296, 1961298, 1961299, 1961300, 1961306, 1961307, 1963607, 1963608, 1963611, 1963712, 1963713, 1963714, 1963716, 1963717, 1963718, 1963719, 1963720, 1963721, 1963722, 1963725, 1963726, 1963735, 1963737, 1963738, 1963739, 1963740, 1963741, 1963742, 1963743, 1963744, 1963745, 1963746, 1963747, 1963753, 1963756, 1963758, 1963759, 1963760, 1963766, 1963776, 1963810, 1963812, 1963813, 1963814, 1963816, 1963818, 1963819, 1963820, 1963821, 1963822, 1963823, 1963825, 1963826, 1963827, 1963828, 1963830, 1963831, 1963832, 1963833, 1963835, 1963836, 1963837, 1963838, 1963839, 1963840, 1963842, 1963843, 1963848, 1963849, 1963852, 1963853, 1963855, 1963858, 1963860, 1963876, 1963879, 1963883, 1963886, 1963887, 1963888, 1963895, 1963896, 1963898, 1963899, 1963900, 1963902, 1963904, 1963906, 1963909, 1963910, 1964843, 1964845, 1964846, 1970570, 1970571, 1970572, 1970575, 1970576, 1970577, 1970578, 1970580, 1970583, 1970587, 1970606, 1970608, 1970611, 1970612, 1970613, 1970614, 1970615, 1970618, 1970620, 1970621, 1970622, 1970624, 1970625, 1970627, 1970628, 1970629, 1970630, 1970631, 1970632, 1970634, 1970635 and 1970636; b) units manufactured between 5/17/10 and 11/9/10 and had a disabled AEC button, but the English section of the international manual stated that it was functional: serial numbers 1957969, 1957971, 1957974, 1961227, 1961228, 1961260, 1961262, 1961276, 1961278, 1961282, 1961284, 1961285, 1961292, 1961302, 1961303, 1961304, 1961305, 1963723, 1963727, 1963729, 1963750, 1963751, 1963752, 1963754, 1963755, 1963757, 1963762, 1963763, 1963765, 1963767, 1963768, 1963769, 1963774, 1963778, 1963782, 1963783, 1963784, 1963785, 1963788, 1963789, 1963790, 1963791, 1963792, 1963794, 1963795, 1963796, 1963800, 1963803, 1963804, 1963806, 1963808, 1963809, 1963815, 1963861, 1963862, 1963864, 1963870, 1963871, 1963872, 1963877, 1963882, 1963884, 1963894, 1963897, 1963908, 1970568, 1970569, 1970573, 1970574, 1970584, 1970586, 1970589, 1970591, 1970594, 1970595, 1970597, 1970598, 1970599, 1970600, 1970601, 1970603, 1970610, 1970616, 1970619, 1970623 and 1970626; c) units manufactured between 5/17/10 and 11/9/10 and had a disabled AEC button, but the French, German, Italian and Spanish sections of the international manual stated that it was functional: serial numbers 1970638, 1970639, 1970640, 1970641, 1970643, 1970645, 1970649, 1970650, 1970651, 1970652, 1970653, 1970654, 1970663, 1970664, 1973813, 1973814, 1973817, 1973820, 1973824, 1973828, 1973834, 1973848, 1973849, 1973850, 1973851, 1973857, 1973858, 1973878, 1973885, 1973887, 1973889, 1973891, 1973893, 1974792, 1976592, 1976594, 1976598, 1976611, 1976614, 1976619, 1976634, 1976637, 1976638, 1978213, 1978217, 1978221, 1978228, 1978233, 1978252, 1978253, 1978254, 1978255, 1978258, 1978264, 1978265, 1978266, 1978268, 1978269, 1978271, 1978278, 1978279, 1978280, 1978284, 1978285, 1978287, 1978288, 1978289, 1978290, 1978291, 1978292, 1978294, 1978295, 1978296, 1978297, 1978298, 1978299, 1978300, 1978301, 1978302, 1978306, 1978307, 1978308, 1978340, 1978341, 1978342, 1978346, 1978348, 1978350, 1982523, 1982543, 1982552, 1982553, 1982554, 1982561, 1982567, 1982570, 1982571, 1982572, 1982573, 1982575, 1982576, 1982577, 1982578, 1982580, 1982581, 1982582, 1982588, 1982589, 1982590, 1982591, 1982592, 1982593, 1982595, 1982596, 1982597, 1982598, 1982599, 1982601, 1982604, 1982607, 1982608, 1982609, 1982612, 1982614, 1982615, 1982616, 1982617, 1982618, 1982619, 1982621, 1982622, 1982624, 1982625, 1982628, 1982629, 1982631, 1982632, 1982633, 1982634, 1982714, 1982716, 1989268, 1989272, 1989275, 1989276, 1989278, 1989281, 1989293, 1989294, 1989295, 1989298, 1989303, 1989306, 1989307, 1989314, 1989315, 1989316, 1989328, 1989331, 1989339, 1989340, 1989389, 1989395, 1989396, 1989400, 1989401, 1989403, 1989406 and 1989407
• Recalling Firm/ Manufacturer: Gendex Dental Systems; 901 W Oakton St; Des Plaines IL 60018-1843
• For Additional Information Contact: Ms. Elizabeth Lazaro; 267-954-0365
• Manufacturer Reason for Recall: The Automatic Exposure Control (AEC) feature located on the control panel of the Orthoralix 8500 Panoramic Dental X-Ray System was functional, but was subsequently disabled in units manufactured starting 5/17/10. North American units manufactured between 12/4/09 and 5/16/10 had functioning AEC buttons, but their manuals stated they were disabled. Units intended for International distribution bet
• FDA Determined Cause: Labeling Change Control
• Action: Gendex sent a recall letter to their accounts on December 21, 2010, stating that the AEC button on the control panel was a non-functional feature that becomes illuminated upon activation and that Gendex would send them a kit to correct this issue and inactivate the button. A second letter was sent to the accounts on January 31, 2011, explaining that a corrective kit was no longer necessary, letting them know if the AEC feature was active or inactive for their system, and providing them with the appropriate user manual addendum for their system. Customers were asked to complete and return the required Acknowledgement Form by fax to 215-997-5665 or e-mail: regulatoryaffairs@gendex.com. For questions regarding this recall call 800-323-8029.
• Quantity in Commerce: 574 systems
• Distribution: Worldwide Distribution - USA including AL, AZ, CA, CO, CT, FL, GA, CO, CT, FL, GA, ID, IL, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NJ, NM, NY, OH, OK, PA, TN, TX, VA, WA, and WI and the countries of Australia, Canada, Germany, New Zealand, Taiwan, and Vietnam.
• Total Product Life Cycle: TPLC Device Report

¹ A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
² Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
³ For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.

• 510(K) Database: 510(K)s with Product Code = EHD