A siemens customer service engineer (cse) specialist was dispatched to the customer site.After evaluating the instrument, the cse replaced the 3-way valves and the fluid input/output board (giob).Quality controls run subsequently were within the acceptable ranges.As per advia centaur xp_total hcg instructions for use "if the quality control results do not fall within the expected values or within the laboratory's established values, do not report results".The cause of the discordant results being reported to the physician(s) was due to the failure to follow instructions.The cause of the discordant thcg results on multiple patient samples is unknown.The instrument is performing according to specifications.No further evaluation of the device is required.
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