The customer reported that they received questionable results for an unspecified number of patient samples tested for tina-quant hemoglobin a1c gen.2 (hba1c).The customer stated that results were reported outside of the laboratory where they were questioned by a doctor.Approximately 12 corrected reports were needing to be issued.The customer provided an example for one patient sample that had an erroneous hba1c result.The sample initially resulted as 9.1 % and this value was reported outside of the laboratory where it was questioned by a doctor.The sample was repeated on (b)(6) 2015, resulting as 4.6 %.The repeat result was believed to be correct and a corrected report was issued.The patient was not adversely affected.The hba1c reagent lot number was 60965801, with an expiration date of 06/30/2016.The field service representative determined that there was a fluidic failure of a sample probe.He replaced the probe.He ran quality controls and all were good.He ran a patient correlation with another integra analyzer and all results matched.
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