The customer observed a false negative b-hcg result on the architect i2000sr analyzer.The following data was provided for a (b)(6) -year female presenting in the emergency room with vomiting: sid (b)(6): initial <2, repeat 146,000.There was no impact to patient management reported.
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Further investigation of the customer issue included a review of the complaint text, a search for similar complaints, review of instrument logs, a review of labeling and instrument service.No adverse trend was identified for the customer's issue.Labeling was reviewed and found to be adequate.A malfunction was identified.Use error may have contributed to the customers issue as the architect sample handler abruptly stopped prior to the processing of the discrepant sample.Based on all available information and abbott diagnostics' complaint investigation no product deficiency was identified.
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