A siemens customer service engineer (cse) was dispatched at the customer's site.The cse evaluated the instrument and performed a total service visit, and found no issue.The cse ensured that alignments and dispenses were operating correctly.The customer ran quality controls, resulting satisfactory.The cause of the discordant, falsely elevated thcg results is unknown.The instrument is performing within specifications.No further evaluation of the device is required.
|
On (b)(6) 2017, the customer informed siemens that discordant, falsely elevated total human chorionic gonadotropin (thcg) results were obtained on two patient samples on an advia centaur xp instrument.The discordant results on sample (b)(6) were obtained (b)(6) 2017 and the discordant result on the other patient sample had occurred the previous week and the customer did not have the date or sample id number.The discordant results were reported to the physician(s) who questioned them.Sample (b)(6) was repeated on the same instrument, resulting lower than the initial result but still falsely elevated.A different tube of the same draw on the same patient was tested on the same instrument, resulting lower and as expected.A corrected result was reported to the physician(s).The sample from the unknown patient had been repeated on the same instrument, resulting lower.A corrected result was reported to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely elevated hcg results.
|