Investigation of the customer issue included a review of the complaint data, troubleshooting by abbott field service, a review of service history, a search for similar complaints, and a review of labeling.Return material was not available.An abbott field service engineer (fse) completed troubleshooting of the instrument.This involved a shutdown of the analyzer the cmia optics board; the optics background check passed upon repeat.A review of the analyzer service history was performed and no contributing factor to the current event was found.There have been no subsequent contacts from the customer regarding discrepant results since the fse reset the cmia optics board.Tracking and trending did not identify an adverse.Labeling was reviewed and found to be adequate.Based on the available information no product deficiency of the architect i1000sr analyzer, list number 01l86, was identified.
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