The customer stated that they received an erroneous result for one patient sample tested for a1c-3 tina-quant hemoglobin a1c gen.3 (hba1c) on a cobas c513 analyzer commercial system (c513).The customer repeated approximately 13 other samples tested at the same time and all repeat results matched original results.The sample initially resulted as 8.55 % and this value was reported outside of the laboratory.The physician questioned the result, so the sample was repeated, resulting as 5.42 % on (b)(6) 2017.A second sample was collected from the patient and tested, resulting as 5.37 % on (b)(6) 2017.The patient was not adversely affected.The hba1c reagent lot number was 16763301, with an expiration date of 01/31/2018.The field service engineer checked probes and fluidics of the analyzer.It was suspected there may have been an air bubble in the sample.Precision studies were performed.The analyzer was working within specifications.The customer ran calibration and quality controls.The customer was satisfied with the control results.
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