The customer stated that they received questionable results for approximately 30 patient samples tested for a1c-2 tina-quant hemoglobin a1c gen.2 (hba1c) on a cobas integra 800 (i800).Amended reports were issued for these samples since one of the patient results was questioned by the doctor.The customer provided an example of one patient sample that had an erroneous initial hba1c result that was reported outside of the laboratory.The sample initially resulted as 6.4 %.The sample was repeated on (b)(6) 2017, resulting as 5.5 %.The repeat result was believed to be correct.The patient was not adversely affected.The hba1c reagent lot number was 16445901, with an expiration date of 12/31/2017.The field service engineer could not determine a cause.He performed a check test and this passed.He observed proper analyzer function during the check test.No pipetting or measurement issues were identified.The customer confirmed that the probes were replaced recently.
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