The customer stated that they received erroneous results for three patient samples tested for the elecsys ft4 ii assay (ft4) on the cobas 6000 e 601 module (e601).Of the three samples, one had an erroneous result that could not be detected by the operator.The erroneous result was not reported outside of the laboratory.The sample initially resulted as 0.153 ng/dl.The sample was repeated, resulting as 1.46 ng/dl.No adverse events were alleged to have occurred with the patient.The ft4 reagent lot number was 18541401, with an expiration date of 30-nov-2017.The field service engineer and field application specialist checked the performance of the analyzer and it is working properly.Precision studies were performed using both cups and secondary tubes.Precision was precise, with no issues.The customer was using secondary tubes and the sample volume was found to be low at 800 ul.It was recommended to the customer to use cups for testing.Calibration data was within expectations, but the last calibration was performed on 27-may-2017.Re-calibration is recommended after one month according to product labeling.Calibration signals were outside of expectations on 25-mar-2017, 12-apr-2017, and 08-may-2017.One level of quality control was performed on 25-aug-2017 and was within range.The second level of control was last tested on 22-aug-2017 and was within range.The second level of control was not tested on the date of the event.A specific root cause could not be determined based on the provided information.Based on the quality control data, a general reagent issue could very likely be excluded.Possible root causes for this event may be sample quality, bubbles/foam on reagent surfaces, and insufficient maintenance.
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