The device in question was not returned by the customer nor were pictures supplied or a specific lot number for the device in question.Therefore, inventory of a different lot was reviewed at sunmed and the product was found to function as intended.Without the product being returned for evaluation or even a picture it's difficult to determine what might have caused the device to fall apart let alone the root cause of the failure.The investigation is inconclusive regarding this specific device and there no trending of this complaint to further the investigation.
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