Up to now we did not receive the product for analysis and we did not get further information regarding the patient outcome.Also the serial number of the product has not been supplied.As the customer has several of these handpieces we can just estimate the age.As all of them have been produced in 1998 just the month is not clear - which makes no difference regarding the incident.To avoid such incidents the ifu contains already warnings and notes about the use of the product: inserting the cannula: insert the cannula into the handpiece, and turn it clockwise in the direction of the arrow up to the limit stop.Caution: the marks must coincide or the cannula can become detached.If the cannula comes off during treatment, it could substantially endanger the patient and user.Pull on the cannula and check its firm seating before each treatment.Before each treatment, make sure that the cannula operates properly.
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