Investigation.X-inspect returned samples.*analysis and findings.Distribution history.The complaint unit was purchased from murph industries.It was sold to customer on \(b)(6) 2019.Manufacturing record review.Manufacturing record review not applicable to this complaint.Incoming inspection review a review of the incoming inspection record could not be performed because the complaint product lot number was not provided.Should the complaint product lot number be provided going forward, the incoming inspection report will be reviewed, and this complaint amended accordingly.Service history record.No previous service history record found for the products.Historical complaint review a review of the 2-year complaint history did not show similar complaint condition of bubbles.Product receipt.The complaint product was returned to coopersurgical on(b)(6) 2020.Visual evaluation.Visual examination of the complaint product confirmed chipped coating.Functional evaluation functional examination of the complaint product confirmed chipped coating.Root cause while no definitive root cause could be reliably determined, the potential cause may be improper user handling.Chipped coating is an indication of improper sterilization.Refer to the attached sterilization instruction.*correction and/or corrective action no further training required at this time.*preventative action activity coopersurgical will continue to monitor this complaint condition for trends.
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