Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: no sample was received.No photos were provided.However, the reported condition could have happened that the syringe was not fully centered and at the right distance with the next syringe and got damaged while sealing/ slitting the packaging flow wrap.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Investigation conclusion: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.This is the 1st complaint for lot # 9298031 for this type of defect or symptom.There was no documentation for this type of defect during the entire production run of this batch.Root cause description: it could have happened that this syringe was not fully centered and at the right distance with the next syringe and got damaged while sealing/ slitting the packaging flow wrap.Rationale: capa no required at this time.
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