The reported complaint of the autopulse platform (serial # (b)(4)) did not power on with multiple autopulse li-ion batteries was confirmed based on the archive data review, but not during the functional testing.The autopulse platform worked as intended during the testing.The archive data review showed that the autopulse platform got powered on/off approximately 445 times on the reported event date.Thus, confirming the reported complaint but the cause was undetermined since the platform powered on as intended during the testing.The reported complaint of moisture was observed inside the display screen was not confirmed uring the visual inspection.However, a distorted lcd display was observed.The lcd issue could be related to the moisture inside the display that was reported and may have dried up.The lcd display was replaced to remedy the distorted lcd.Unrelated to the reported complaint, a broken front enclosure was observed on the returned autopulse platform during visual inspection.This type of physical damage on the platform was likely attributed to mishandling such as a drop.The autopulse platform was manufactured in july 2015 and is nearing it expected serviceable life of 5 years.The front enclosure will be replaced to address the damage issue.Initial functional testing on the ap platform passed without any fault or error.Awaiting customer's service repair approval.Historical complaints were reviewed for service information related to the reported complaint and there were no similar complaints reported for autopulse with serial number (b)(4).
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Customer reported that the autopulse platform (serial # (b)(4)) did not power on with multiple autopulse li-ion batteries.Also, moisture is observed inside the display screen.Patient use information was requested but no additional information was provided, therefore patient use is unknown.
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