Philips has investigated this complaint.Philips has confirmed with the customer that the procedure was completed successfully using 2d imaging in the absence of 3d rotational scans.Philips has completed a good faith effort to get further information on the reported incident and the patient outcome.However, the customer has not provided the requested information due to patient privacy.The customer did not request service from philips for this incident and has instead chosen to replace the cable hose carrier c-arc themselves.No further issues has been reported.Philips has analyzed the images of the broken cable hose carrier c-arc and concluded that the likely cause for such a breakage is collision.However, it could not be confirmed that a collision occurred.Based on trending analysis there is no negative trend in similar complaints.Based on trending analysis there is no negative trend with regard to replacements of the cable hose carrier c-arc.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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