H.6.Investigation:a device history record review was performed for provided lot number 9213637 and the review did not reveal any detected quality issues during the production process that could have contributed to this reported incident.To aid in the investigation of this incident, picture samples were provided for evaluation by our quality team.Through examination of the pictures, the shelf carton was observed missing the product insert.To further investigation this incident, our quality team obtained two retained sample shelf cartons of the same lot number from the manufacturing facility.Both of the retained shelf cartons contained the product insert.It has been determined that this incident resulted from a failure in the weight detection system, which ensures the proper product and insert count, and a failure in the packaging station.Due to the current strict preventive measures in place, we believe this was an isolated incident with an unlikely recurrence.
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