The customer reported that during a patient procedure, using a spectrum smart cable, there was an intermittent image.The customer could move the cable and sometimes obtain an image but not always.There was no visible damage to the cable.No delay in the procedure, use of a backup device, or harm to the patient or user was reported.
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D10, g4, g7, h2, h3, h6, h10.The spectrum smart cable was returned to verathon for evaluation.A verathon technical service representative evaluated the returned spectrum smart cable and confirmed the reported intermittent image issue when the cable was torqued/twisted near the hdmi plug.The technician also noted that the cable was crimped/damaged near the hdmi plug.The spectrum smart cable was scrapped and a replacement was sent to the customer.Corrective action is not required at this time.Verathon will continue to monitor for trends.
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