This report is a response to report # (b)(4) which was received by amt from the fda.Based on the provided information, the incident is not a reportable event per 21 cfr section 803.There was no death.There was no serious injury, as defined by the fda.This was not life-threatening, nor did this result in permanent impairment or necessitate medical or surgical intervention to preclude permanent impairment.Amt has reached out to the customer in attempts to retrieve the device for examination and additional information regarding the report.We are awaiting return of the device for examination.Since the device has not been returned, a visual and functional evaluation could not be performed and device failure could not be confirmed at this time.A device history review could not be conducted as no lot number was provided.Based on the provided information, the reported problem is not believed to have been caused by a manufacturing defect.Complaint # (b)(4) was assigned to this report.We will provide additional information to the fda if the device or additional information is able to be obtained and an analysis changes the conclusion of this report.
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