When reviewing reportable events for this type of issues we were able to establish that the received incident is the 4th one registered in the getinge complaint handling systems in last five years for the similar issue as the one investigated herein.In no previous case a serious injury or worse occurred and all were reported based on the potential for harm rather than having caused actual harm.When the event occurred, the device was directly involved and did not meet its specification, contributing to the event.Upon the event occurrence the device was not being used for patients¿ treatment.During the investigation course, we were able to establish that the hot vapor leaked from the door opened after the cycle was aborted.The door opened most likely because of the safety line mechanism being triggered.If the safety line mechanism is maladjusted, it can be activate during the process by a slight touch (e.G by movement of loading racks or even a water splash).The getinge technician, who visited the customer adjusted the part and return fully operational device to the usage.The most likely root cause of the part maladjustment was established as lack of maintenance on the device.We currently do not have any information that would warrant further action towards the device manufacturing or devices on the market, however as per our complaint handling processes will continue to monitor the customer experiences with the device for any future information.Corrected data: there is also correction of the manufacturing date of the device included in 'manufacture date' section, as there were incorrect date provided in the initial complaint submission.This is based on the result of the review of documents provided by the manufacturer regarding the affected device.#h7: previous manufacture date: 12/04/2018.Corrected manufacture date: 11/30/2018.
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