The complaint investigation for potential false reactive and confirmed positive hbsag results included a search for similar complaints, and review of complaint text, instrument result logs, trending data, labeling, and device history records.In-house testing and return testing of reagent lot 04338fn00 was not completed as the reagent kit has expired.Trending review determined no trends for the issue for the products.Device history record review on lots 07389fn00 & 04338fn00 did not show any potential non-conformances, or deviations related to the customer's issue.Labeling was reviewed and found to adequately address the issue under review.Based on the investigation, no systemic issue or deficiency of the architect hbsag qualitative ii assay, lot number 07389fn00 & architect hbsag qualitative ii confirmatory assay, lot number 04338fn00 was identified.See mr# 3008344661-2020-00041 for architect hbsag qualitative ii confirmatory assay, lot number 04338fn00 submission.
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