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Model Number 0800-0601 |
Device Problem
No Display/Image (1183)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Known Impact Or Consequence To Patient (2692)
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Event Date 04/29/2020 |
Event Type
malfunction
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Manufacturer Narrative
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The device return is anticipated; however, at the time of the report the device has not been received by verathon.Verathon continues to investigate the reported event and a supplemental report will be submitted in accordance with 21 cfr 803.56 when additional information becomes available.
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Event Description
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The customer reported that during a patient procedure, using a glidescope core onetouch smart cable, the image would freeze.The system was restarted but the cable would no longer recognize any blade attempted to be plugged into it.No delay in the procedure, use of a backup device, or harm to the patient or user was reported.
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Manufacturer Narrative
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The glidescope core onetouch smart cable was returned to verathon for evaluation.A verathon technical service representative evaluated the returned glidescope core onetouch smart cable and confirmed that the cable showed no video when the baton was connected.The monitor lockup issue was reproduced.Technical services attributed the issue to a cable failure.Previous investigations at verathon canada of glidescope core onetouch smart cables were able to duplicate the reported intermittent image issue.Verathon's investigation determined that when the user applies a twisting motion while attempting to connect the blade in the hdmi port or applies excessive torsion to the connection port (adjacent to the video capture / record buttons), this force is transferred from the hdmi connector port to the hdmi printed circuit board (pcb), which controls the video signal.As a result, there is an interruption in the video synchronization signal.This causes a temporary loss of the live image.As a result, the user may experience an intermittent image or "blank screen." in some cases, the monitor will display the "no cameras connected" monitor warning.Verathon incorporated is conducting a voluntary recall of all glidescope core onetouch smart cables due to potential intermittent or complete loss of image during use.The customer was notified of the recall and provided a compatible alternative replacement cable.
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Search Alerts/Recalls
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