It was reported that the unit is spattering at the distal tip of the hand piece.This occurred through multiple hand pieces.It is unknown which procedure was being performed, when the event happened, if there was patient involvement, if there was a delay in the case and if a backup device was available.
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The device, which was used in a procedure, was not returned for evaluation.A relationship between the device and the reported incident could not be confirmed, therefore the root cause is undetermined at this time.If the product is returned in the future the complaint can be reopened and evaluated.However, factors that are known to contribute to this kind of reported event, may include connection issues, kinks and obstructions, the ifu has been reviewed and contains comprehensive guides on the operation, use and inspection.A review of the manufacturing records found that there was no evidence that the product didn¿t meet specifications at the time of manufacture.A complaint history review found other related failures.Our quality department will continue to monitor for trends.
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