The reported event was inconclusive as no sample was returned for evaluation.A potential failure mode could be ¿incorrect labels /incorrect information in labels / data collection¿ with a potential root cause of ¿lack of line clearance or operator error¿.The lot number was unknown; therefore, the device history record could not be reviewed.Unable to perform labeling review as the product catalog number for this device was unknown.Although the product family was unknown, the male external catheter product ifus were found to be adequate based on past reviews.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : the device was not returned.
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