This report is a response to report # 3933070000-2020-8006 which was received by amt on (b)(6) 2020.Based on the provided information, the incident is not a reportable event per 21 cfr section 803.There was no death.There was no serious injury, as defined by the fda.This was not life-threatening, nor did this result in permanent impairment or necessitate medical or surgical intervention to preclude permanent impairment.Amt has reached out to the customer in attempts to retrieve the device for examination and additional information regarding the report.It was determined that no device was available for return in response received from the reporter.Since the device was not returned, a visual and functional evaluation could not be performed and device failure cannot be confirmed at this time.A device history review done on the reported lot number found no anomalies in production or similar complaints reported from the same batch.Based on the provided information, the reported problem is not believed to have been caused by a manufacturing defect.Complaint # (b)(4) was assigned to this report.
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